VOIP Termination

Improve Sales and Customer Service Centers with Short Duration & Dialer Termination

In addition to our carrier-grade conversational routing options, MDS is proud to offer superior wholesale short duration and dialer termination solutions (aka CC routes) to a wide range of call centers varying in scale of operations. These call centers utilize automated dialers such, in additional to live voice solutions through SIP, Web based soft phones, and VICI. Our dedicated Short-Duration (CC) termination team focuses on delivering virtually unlimited capacity for an extensive amount of concurrent calls to large-scale contact and call centers worldwide. The team maximizes your performance on a daily basis by maintaining our renowned call quality, performance and service levels.

If your business operates in a high-volume, multi-destination environment, contact us today to learn more about our Short Duration VoIP termination services.

Details and Benefits 

MultiPoint Services is a unique platform offering real-time integration of Class-4 Soft switch with call routing, Prepaid and Postpaid Billing, Network Management, SIP and H323 handling functionalities. It is capable of handling multilateral peering of thousands of calls between various Tier-1,Tier-2 & Tier-3 carriers.

Key Benefits:

• Highly scalable
• Available as a customized, all-inclusive solution
• Open standards-based, interoperable with 3rd party vendors supporting H.323 and SIP
• Unlimited license allows multi-vendor network environments
• End-to-end security over public or private networks
• Real time monitoring system
• Redundant architecture with fail-over option
• Low bandwidth consumption
• Enhances the voice quality providing superior customer experience, better ACD & ASR
• Works with SIP (Session Initiation Protocol)
• Supports all standard VoIP codecs
• Bypasses all types of firewalls and penetrates any kind of blockage
• Customized portal to manage call details & gateways